Privacy Policy

Who this policy covers

This policy applies to the MediLink website and platform, which healthcare facilities, clinicians, suppliers and meal partners use to order and deliver home medical equipment and related services.

If your organization has an agreement with MediLink, that agreement also applies to the information we handle for your organization.

Information we collect

• Account information: your name, email address, phone number, role and organization.
• Order information: what authorized users enter to place and fulfill an order, including patient details, insurance, clinical documents and delivery addresses.
• Messages: conversations about an order between the people working on it.
• Requests you send us: the details you provide when you book a demo or contact support.
• Technical information: device, browser and usage details, such as IP address and pages viewed, and cookies that keep you signed in and remember your preferences.

How we use information

• Provide the platform and keep it running.
• Process, review, fulfill and deliver orders.
• Send account and order notices.
• Answer questions and requests.
• Protect accounts and prevent misuse.
• Improve the platform.
• Meet our legal obligations.

Health information

Patient health information is entered by healthcare organizations and their authorized users. We use and disclose it only as needed to provide the platform, to complete the orders they place, and as the law requires or allows.

If you are a patient or a family member with a question about your records, please contact your care provider or facility first. They can help with access and corrections.

How we share information

We do not sell or rent personal information, and we do not share it for third-party marketing. We share information only:

• With the organizations involved in an order: the facility, the clinician, the supplier and the meal partner.
• With carriers, to deliver and track a shipment.
• With service providers that host, secure and support the platform, under contracts that limit how they use the information.
• When the law requires it, or to protect the safety and rights of patients, users and MediLink.

How we protect information

We use technical and organizational safeguards designed to protect information, including encryption in transit and access limited by role.

No system is perfectly secure. Keep your password private, and tell us right away if you notice anything unusual on your account.

How long we keep information

We keep information for as long as it is needed to provide the platform and to meet legal and record-keeping requirements.

Your choices

• Review and update your account details in Settings.
• Ask us for a copy of your personal information, a correction, or its deletion. Some records must be kept by law.
• Depending on where you live, you may have additional privacy rights. Contact us and we will respond as the law requires.

Children

MediLink accounts are for adults acting for a healthcare organization. Children may not create accounts. Information about a child reaches MediLink only when a care team places an order for that patient.

Changes to this policy

We may update this policy. When we do, we will post the new version here and change the date at the top.

Contact us

Questions or requests about this policy or your information? Our support team will help.