We are here to help.

Healthcare facilities, telehealth clinicians, equipment suppliers and meal providers, all working from one shared order. Patients and families can join to follow their orders.

Select Create an account, choose your organization and role, and verify your email.

Yes. We review every new account and email you once it is approved.

No. Browsing is open to everyone, and ordering requires an approved account.

Only the organizations on that patient’s orders. Each person sees only what their role needs.

This website is for browsing. When you are signed in, Add to cart sends the product to your patient’s cart in the app.

Case managers and facility managers order for their patients. Telehealth clinicians can also order directly for patients at their practice.

Every order is for one patient, so each patient has a saved cart. Switch patients without losing your work.

You see what a supplier can deliver to that patient’s address. Where no supplier delivers yet, we show that service is coming soon.

Yes. We submit them as two linked orders, one for the equipment supplier and one for the meal provider.

Yes. The facility or the supplier can cancel an order that is still in progress.

No. Sign in to the MediLink app to track every order live.

Each status shows where the order stands, from Received to Completed. Insights explains every one.

Suppliers, clinicians and carrier tracking keep it current, so you always see the latest.

We pass it to another supplier that can fill it. The order stays open.

Yes. We email the right people at each key moment, from new orders to new messages.

Yes. Clinicians review, sign and send prescriptions for home medical equipment electronically, right on the order.

Orders for equipment that requires a prescription. A telehealth clinician reviews the order and e-prescribes it.

We match each order to a clinician who accepts the patient’s insurance and reviews that type of equipment.

Yes. Add your provider’s name and NPI, and the order moves straight to the supplier.

Yes. A telehealth clinician with a valid NPI can order and e-prescribe for a patient at their practice.

The patient, delivery address, insurance and products with HCPCS codes, with the signed prescription attached.

We match each order to a licensed supplier that offers the products and delivers to the patient.

Choose the products and sizes you offer from our shared catalog. New products and changes are reviewed before they go live.

Ship with a carrier, deliver with your own driver, or offer pickup. Carrier tracking updates the order for you.

Some supplies, such as masks and catheters, are replaced on a schedule. Refills ship automatically, right on time.

Each product comes with its own schedule, set by the supplier.

We remind the care team before it ends, with the renewal ready to review.